FedEx will act as the customs broker, and the receiver (you) is responsible for all import duties and fees. You will be obligated to pay brokerage fees. Contact your customs bureau for current duties and fees in your country.
You must provide us with a telephone or telefax number before any
order can be shipped with these services. (They will need to contact you to arrange delivery.)
Shipping Charges via FedEx International Priority Express - Please inquire for countries not listed.
Fees shown in U.S. Dollars
(violin, mandolin, autoharp, etc.)
| Large Instruments
(guitar, banjo, hammered dulcimer)
|Belgium, England, France, Germany,
Holland, Hong Kong, Ireland, Italy,
Japan, Scotland, Singapore, Wales
|Austria, Denmark, Finland, Norway,
Portugal, Spain, Sweden, Switzerland
|Australia, China, New Zealand, South Korea
|Argentina, Brazil, Chile, Venezuela
Insurance for Order Over $300 -
An insurance surcharge of $.70 per each $100 of value over $300 will be applied.
Small Goods - For small goods orders (not containing musical instruments or cases), our shopping cart will calculate rates for USPS and (if the order qualifies) IPA shipping.
If you are shipping instruments to Elderly Instruments for sale, trade or repair work, - there will be customs duties / fees incurred. You may pay them up front by filling out your customs paperwork "Free Domicile" or "DDP" (Delivery Duty Paid), providing proper country of origin for each instrument plus Affidavit of Manufacture for all instruments marked " Made In USA". We cam provide you with the affidavits of manufacture form. You may also choose to simply ship the instrument to us and we will bill you post transaction for any customs duties fees incurred.
In Case of Shipping Damage - We check the conditions of all items before shipping. Damage in transit is very rare, but if the shipping box looks damaged, try not to accept it until the delivery person has indicated damage on the proper FedEx forms. (This is not essential, but it helps when making claims.) Then be sure to notify us immediately so we can initiate the claim. You must keep the box and all the packing material. Do not ship damaged merchandise back to us until we have authorized it.
help / policies
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toll-free: (USA only) 888-473-5810